The Kentucky Public Service Commission is asking electric and natural gas utilities to work with customers who are having difficulty paying higher heating bills in the wake of this harsh winter.
The agency that regulates the state's utilities sent a letter to chief executives of the utilities urging the electric and natural gas providers to "be as flexible as possible in avoiding disconnections and in allowing customers to make arrangements to extend their payments."
PSC Chairman David Armstrong says the higher monthly bills could come as a shock to many customers. The Commission says assistance is available from the state through the Low Income Home Energy Assistance Program known as LIHEAP. A number of utilities have also announced increase corporate contributions to their assistance programs.