WKU Public Radio News Staff
Fri August 16, 2013
Kentucky Healthcare Exchange Call Center Opens
A call center opens today with five-dozen agents on hand to answer questions about Kentucky’s new health care benefit exchange. Kentucky is ramping up its effort to ensure health coverage for more than 600,000 Kentucky residents.
“They are actually taking phone calls from folks that are calling in asking questions about connect,” said Kerri Banahan, director of the exchange office. “And through connect individuals will be able to apply for Medicaid as well as premium assistance which will help them pay for part of their premium amount with a private health insurance company.”
Banahan says some 70 calls came in Thursday, a day before the official launch of the call center. Open enrollment for the new insurance program begins in October.
The call center is located in Lexington and is operated by the Xerox company. The number to reach the call center is 1-855-4kynect (459-6328). Assistance can also be found online.