Why Did Kentucky's Health Exchange Work Better?

Oct 28, 2013

Kentucky continues to get high marks for its health exchange, despite the state outsourcing its design to the same Canadian contractor that’s facing blame for the technical problems with the rollout of the federal exchange. 

Governor Steve Beshear told WKU Public Radio that, for one, the contractor facing criticism was not Kentucky’s primary contractor.  He also credits the smooth rollout to the website’s user-friendly design.

"We allow people to go on the website and plug in their information, view plans, and check eligibility without opening an account," explains Beshear.  "I think on the federal exchange you have to open an account before you can get much information, and that I think, stalled matters for them."

Kentucky’s exchange, known as "kynect," ran into a few problems on its opening day, but technical workers were able to add new servers, which solved the problems. 

Kentucky was one of 17 states that chose to run its own exchange.