The Cabinet for Health and Family Services is bringing 91 field workers from around the state, to Frankfort, to help deal with the backlog of applications in Benefind, the new umbrella portal for Kentucky’s welfare programs.
Since the February rollout of Benefind, people trying to get benefits have had to deal with long wait times at local Department for Community Based Services offices and over the phone. The system also erroneously sent out notices to some people that their benefits had been canceled.
Brandon Carlson, the project manager for the initiative, said the group had already processed over 9,000 cases this week.
“By focusing our efforts here on those cases, we were able to free up our workers at all the local DCBS offices to address the lobby traffic and the high volume of calls and the new applications,” he said.
The cabinet estimates it now has a backlog of 16,000 cases, down from 30,000 at the beginning of the week.